Creative Touch

+ afterparty with Boiler Room
Made by Touch Rooms Kazbegi



27 29 February

01 Jan

  • ewrwer

    Tarmo Virki - CoFounder Magazine
    00:00 speaker

27 Feb

  • Arrival at Rooms Kazbegi, registration, division into groups, welcome lunch

  • Creathon Kick-off

    13:30 event
  • Check-in at hotel, free time

  • Gergeti / Sno trip

    15:00 event
  • Opening Keynote: Story and character in digital animation (Eng)

    Ernest Chan - DreamWorks
    19:00 talk
  • Movie night

    21:30 event

28 Feb

  • How To Grow Your Career In The Animation Industry

    Ernest Chan - DreamWorks
    10:00 workshop
  • From DYI To Global Partnership

    Zoe Kahlert - BFF berlin
    12:20 workshop
  • Lunch

  • Designing for Games

    Andrew Nedzvedsky - Wargaming
    15:30 talk
  • YouTube Creative Tips For Ads

    Sergii Bratusov - Google
    16:00 talk
  • Finding Inspiration Through Getting Lost

    James Kerr - Scorpion Dagger
    16:30 workshop
  • Live Q/A session (in Facebook) with Michail Stangl

    Michail Stangl - Boiler Room
    19:00 talk
  • How To Direct Across Multi-disciplines

    19:30 event
  • History of Georgian UI/UX Design Community

    Bacho Barnabishvili - Bank Of Georgia
    20:00 talk
  • Film industry in Georgia and tips for beginner film directors (Geo/Eng)

    Temur Babluani - Revolver Entertainment
    21:00 workshop

29 Feb

  • Bringing Personality To The Web

    Vitaly Friedman - Smashing Media
    10:00 talk
  • Design That Works

    Takaka Abramia - Studio Impulse
    10:40 talk
  • The Future of AR/VR

    Vitaliy Goncharuk - Augmented Pixels
    11:10 talk
  • Be Bravery, Create With Love!

    Ia Darakhvelidze - BRID
    11:40 talk
  • Music Video Directing

    Anna Buryachkova - represented by Radioaktivefilm
    12:30 workshop
  • Lunch

  • Event Production Workshop

    Moira Garee - Boiler Room
    15:30 workshop
  • Mastering Design Thinking - Crash Course

    Levan Ambokadze - Bank of Georgia
    17:50 workshop
  • Project presentation

    19:30 event

01 Mar

  • Boiler Room Afterparty

    12:00 event

07 Dec

  • Tech Panel Discussion

    No Speaker -
    16:20 Panel discussion

08 Dec

  • Fashion Has Entered the Metaverse—A Collision of Design and Technology

    No Speaker -
    14:40 Keynote


27 29 February

Choose your experience and join the most progressive creative industry party in Kazbegi!

Rooms Kazbegi

Boiler Room

12:00PM - 18:00PM




You don`t have ticket yet ?


You don`t have ticket yet ?

    Product development will be the core of our creathon - 3-day experience aimed at teaching the participants at the practice on how to ideate, design, plan and build the products in the creative industry.
    Short movie, UX/UI solution, animation, illustration, photo series, performance, documentary - you have less than 48 hours to create something special, combining Georgian authenticity, digital tools and crazy ideas, in the marvellous environment of Rooms Kazbegi.

  • VR / AR

    Virtual Reality industry has a long story of discoveries, use cases, fails and revivals. For over 60 years already, VR fans have been trying to push forward its development. Is this just a fun or will it become a new mode of media everyone will be using, like it was firstly with radio, TV, video players and iPods?
    As for the Augmented and Mixed Reality (AR/MR) - you all remember Pokemon Go success. It was a truly global project with an unbelievably fast and vast customer acquisition. What else does it have for us? We’ll learn about the future of VR/AR at Creative Touch.


    The topic that touches each and every business - marketing, or the tools of conquering the market. What trends rule in digital marketing world today? It’s obvious, that video content is the king, and that’s what we’ll explore with one of our speakers.

    Another question is how to plan your marketing strategy, who should work on it and which tools should they use? Building the diverse team to build the fantastic marketing and grow the company to the global level - another topic to be discovered at the conference.


    At Creative Touch, a big part of the program will be dedicated to filming industry, as it creates the most needed and viral content. Let’s talk about leading the animation teams for big TV broadcasters. And about showcasing the underground events of music community. And shooting the music videos.
    It’s a time to discuss one of the most popular Georgian movies that was granted with a bunch of prestige awards - “13 Tsameti” (2006) with one of its creators.


    Citing one of our speakers, “Designers are artistic people committed to create smth ultra modern, hyper creative, smth trendy before it becomes trendy, smth diverse, innovative, smth that has never been done before… But does it work?”

    Design is not just funny pictures made in Photoshop. It’s a huge industry dictating the rules of ideating, innovating, communication, content creation and building the business processes. It’s about culture, vision, revealing new sides of everyday life and setting up high standards in business.

  • UX / UI

    First it was, "I think, therefore I am”. Today it is “I have a website, therefore I am”. This is a truth for all the business and projects in nowadays life. Building websites should maybe soon be taught in schools as it is a crucial part of realising any idea, a business card for the entrepreneur or any professional.
    You can easily find the latest trends and ideas related to User experience and building User interfaces anywhere online. But what you can find ONLY at Creative Touch - is the practical advice and real case study about working on UX/UI in huge projects, implementing your projects on different medium and for various audience.


Rooms Kazbegi, located in one of the most picturesque places in Georgia, 3 hours ride from Tbilisi, will host Creative Touch on 27 February - 1 March. Spacious Ball room, lobby, swimming pool, gym, terrace and restaurant at our disposal.

Venue address: 
1 V.Gorgasali Str., Kazbegi, GE

Contact organizers:
+380 63 5193785 ( WhatsApp)

Terms Of Service
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Creative Touch, organised by Touch, which is the product of Digitalmate Ltd. (“Creative Touch” or “CT”).

These are our terms and conditions.

By using our site, you indicate that you accept these terms and conditions, and the referenced policies, and that you agree to abide by them.


This website is operated by Touch. Throughout the site, the terms “we”, “us” and “our” refer to Touch. Touch offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new names, materials or products which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


It is not allowed to use people’s personal portraits as represented on our website in any contradictory context in a publication online or offline.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the ticket section. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


The event tickets and products purchased at this website are non-refundable and we do not do any return, unless there are some health issues confirmed by the document signed by the doctor and sealed at the respective clinic, which can be sent with the detailed explanation of the reason for the return to not more than 1 week before the event start date, with the Subject line “Return ticket because of health issues reasons”.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to use up to date email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. A tool could be a banking payment application.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the website is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, mindset, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


You may not resell any of your rights under this Agreement or otherwise made available Digital Media for reuse or redistribution.

No Digital Media may be used for any editorial, commercial, promotional, advertising or merchandising use including (without limiting the generality of the foregoing):

- use in any template or application making multiples of any product, e.g., (without limitation) website designs, presentation templates, greeting cards, business cards or any other electronic or printed matter;

- incorporation as an element of web page design or into a logo, trademark or service mark.


We give no rights and make no warranties with regard to the use of names, trademarks, logos, registered, unregistered or copyrighted designs or works of art depicted in any digital images. Unless otherwise agreed in writing, no model, property, team logo, trademark or other releases are delivered by us in connection with the delivery of the digital images.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Touch, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Touch and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers,interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals,whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Georgia.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at


We do not offer any refund to the products and services purchased via our website or our social media channels (Facebook, Instagram, Vimeo, Twitter, LinkedIn). The tickets to the Creative Touch events can be purchased only on the website of Touch. No resellers or distributors are allowed to sell tickets to Creative Touch event which is organised on 27-29 February 2020 at Rooms Kazbegi hotel. Touch is not responsible for tickets purchased at other places than the official event website, nor these tickets give the access to the events by Touch.

The only reason for a return is serious health issues that make impossible attending the event, proved by the document signed by the doctor and sealed at the respective clinic, which should be sent to not later than 1 week before the start date of the event.

To complete your return, we require a receipt or proof of purchase and detailed explanation.

Please do not send your purchase back to us without notice.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only can upgrade your ticket to the one with the higher value and price. If you need to upgrade your ticket, send your email to

If you have any questions about this policy please do not hesitate to contact us at

Contact info:

Digitalmate LLC

995 595 087 073
Mtkvari St. # 8
Tbilisi, Georgia

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

- To improve our website in order to better serve you.

- To allow us to better service you in responding to your customer service requests.

- To quickly process your transactions.

- To ask for ratings and reviews of services or products

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

- Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

- On our Privacy Policy Page

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioural tracking?

It's also important to note that we do not allow third-party behavioural tracking

Children Online Privacy Protection

We do not specifically market to children under the age of 16 years old.

We collect your email address in order to:

- Send information, respond to inquiries, and/or other requests or questions

- Process orders and to send information and updates pertaining to orders.

- Send you additional information related to your product and/or service

- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

We agree to the following:

- Not use false or misleading subjects or email addresses.

- Identify the message as an advertisement in some reasonable way.

- Include the physical address of our business or site headquarters.

- Monitor third-party email marketing services for compliance, if one is used.

- Honor opt-out/unsubscribe requests quickly.

- Allow users to unsubscribe by using the link at the bottom of each bulk email.

If at any time you would like to unsubscribe from receiving future emails, you can email

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Digitalmate LLC

995 595 087 073
Mtkvari St. # 8
Tbilisi, Georgia

The tickets for Touch events are non-refundable under any circumstances except for the listed below:

- Badly injury that will make it impossible for the customer to attend the event

- Health issues that will make it impossible for the customer to attend the event

In these cases, the customer should send a detailed explanation of the reason for the refund with the document signed by the doctor and sealed with the respective clinic to not later than 1 week before the event starts.

If the customer does not attend the event, Touch will not do a refund or return any tickets. This is the customer’s choice to skip the event and the event organisers cannot change the event budget in case of the guest no-show, because the event is planned in advance.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once we received your email with the refund request, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

We only can upgrade your ticket to the one with the higher value and cost (like Just pass - to Shared room Pass or higher).

If you need to upgrade your ticket, send us an email at

If you have any questions about this policy please do not hesitate to contact us at

Digitalmate LLC
995 595 078 073
Egnate Ninoshvili # 8
Tbilisi, Georgia

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