Refund Policy
The tickets for Touch events are non-refundable under any circumstances except for the listed below:
- Health issues that will make it impossible for the customer to attend the event
In these cases, the customer should send a detailed explanation of the reason for the refund with the document signed by the doctor and sealed with the respective clinic to info@touch.ge not later than 1 week before the event starts.
If the customer does not attend the event, Touch will not do a refund or return any tickets. This is the customers choice to skip the event and the event organisers cannot change the event budget in case of the guest no-show, because the event is planned in advance.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once we received your email with the refund request, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If youve done all of this and you still have not received your refund yet, please contact us at info@touch.ge
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items and discounted tickets (which include Early Bird and Regular types of tickets) cannot be refunded at all.
Exchanges (if applicable)
We only can upgrade your ticket to the one with the higher value and cost a week before the event the latest.
If you want to get a Student ticket, you should provide your active student ID.
If you need to upgrade your ticket, send us an email at info@touch.ge
If you have any questions about this policy please do not hesitate to contact us at info@touch.ge
Contact info:
Digitalmate LLC
Egnate Ninoshvili # 8
Tbilisi, Georgia
0102